Customer Care
How can we help?
Every ZORÁE piece is made to order in Dubai and delivered across the GCC and the EU. Our concierge is here for the details in between, sizing, shipping, payment, and everything after.
- Get in touch
Concierge
Contact us
Speak with the concierge on WhatsApp, by email, or through the atelier. Seven days a week.
- Shipping details
Delivery
Shipping
Complimentary insured express shipping across the GCC and the EU via DHL Express. No minimum.
- Read the policy
Confidence
Returns & warranty
Thirty days to decide, twelve months of craft warranty. Returned locally, no international shipping, no customs.
- Payment options
Checkout
Payment options
iDEAL, major credit cards, Apple Pay, Google Pay, Klarna, Tabby, and private bank transfer for considered purchases.
- Read the FAQ
Answers
FAQs
Diamonds, gold, sizing, shipping, returns and care, the questions we hear most often.
- Find your size
Fit
Size guide
Find your ring, pinky and tennis bracelet size, with a printable chart and step-by-step measuring guide.
- Read the terms
Legal
Terms of service
How we work with you, orders, pricing, product information and liability.
- Read the policy
Legal
Privacy policy
What we collect, how we use it, and how we protect your information.
- Sign in or create account
Members
Your account
Sign in to track orders, manage your details and view your saved pieces.
Still have a question?
Speak to the concierge.
For anything the pages above don't cover, sizing on a specific piece, a bespoke commission, a gift, or a payment arrangement, our concierge is one message away.