Frequently Asked Questions

ZORÁE is a Dubai-based fine jewelry house designing limited monthly diamond capsules for women in motion. Each collection is released in defined rhythm and built around a distinct emotional state.

ZORÁE is designed and crafted in Dubai.

We work exclusively with certified lab-grown diamonds.

Yes.
They are chemically and physically identical to mined diamonds. Each ZORÁE
stone is selected for brilliance, proportion, and clarity.

All pieces are crafted in solid 14K gold, calibrated for durability and lasting finish.

Center stones above defined thresholds are certification-backed and
inscription-checked. All creations are delivered with official ZORÁE
documentation.

We recommend purchasing exclusively through our official website. Every ZORÁE creation is delivered with branded documentation and presentation packaging.

ZORÁE does not authenticate pieces purchased through third parties.

We release monthly capsules available for a defined window. Selected Essentials
remain available year-round.

ZORÁE introduces a new capsule collection every month, reflecting how style, identity, and mood evolve over time.

No. Capsule collections are limited by design and eventually retire. This keeps the brand dynamic and avoids overproduction.

Essentials are everyday jewellery pieces designed for regular wear and layering. They provide continuity alongside the more expressive capsule collections.

ZORÁE collections are released exclusively to members. Each drop opens within our
private circle.

Membership is granted by invitation or through our waitlist. Invitations are extended gradually, in line with availability.

Each capsule is produced in controlled volume to preserve quality, timing, and
service standards. Our circle expands with intention.

Members may extend a personal invitation. When accepted, both profiles are recognized within the ZORÁE member environment.

Every ZORÁE creation is crafted in our Dubai atelier, where design and craftsmanship move side by side from sketch to final finish.
--> link to atelier page

Each piece is made to order and completed within 3 business days before dispatch.

Yes we ship to all GCC countries and major European countries such as Germany, France, Spain, Italy and The Netherlands.

Yes. Prices are displayed according to the country selected in your account or website settings and include applicable taxes and duties.

You will not be charged additional import fees upon delivery.

You may adjust your country selection at any time within your account or site settings.

Each ZORÁE creation arrives in our signature presentation box — a structured, layered composition designed to elevate the reveal and mark the moment.

Every detail is prepared to ensure a considered and memorable unboxing experience.

Discover more about our packaging here.

(→ This will link later to a dedicated packaging page.)

We offer one complimentary resize within ±2 sizes for eligible designs.

We recommend contacting our support team. All service assessments are handled by our atelier.

Eligible creations may be returned within 30 days of delivery if unworn and in original condition.
Custom, engraved, or resized pieces are non-returnable.

Full details are available in our Returns Policy.