Customer Care
How can we help?
Every ZORÁE piece is made to order in our Dubai atelier. Our concierge team is here for sizing, shipping, payment and everything after.
- Get in touch
Concierge
Contact us
Speak with our concierge team on WhatsApp or by email, Monday to Saturday, 10:00–20:00 GST.
- Track order
Orders
Track your order
Follow your DHL Express delivery with the tracking number in your dispatch email.
- Shipping details
Delivery
Shipping Policy
Complimentary insured DHL Express shipping on every order. Made to order in 3 business days.
- Read the policy
Confidence
Return and Refund Policy
30-day complimentary returns with free collection, and a Lifetime Craft Warranty against manufacturing defects.
- Payment Policy
Checkout
Payment Policy
Major credit and debit cards, Apple Pay, Google Pay and Shop Pay. Tabby for eligible UAE customers only; Klarna in supported European markets.
- Read the FAQ
Answers
FAQs
Diamonds, gold, sizing, shipping, returns and care, the questions we hear most often.
- Find your size
Fit
Size guide
Find your ring, pinky and tennis bracelet size, with a printable chart and step-by-step measuring guide.
- Read the terms
Legal
Terms of service
How we work with you, orders, pricing, product information and liability.
- Read the policy
Legal
Privacy policy
What we collect, how we use it, and how we protect your information.
- Sign in or create account
Members
Your account
Sign in to track orders, manage your details and view your saved pieces.
Still have a question?
Speak to the concierge.
For anything the pages above don't cover, sizing on a specific piece, a bespoke commission, a gift, or a payment arrangement, our concierge is one message away.