Customer Care
Privacy Policy
At ZORÁE, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we may collect, how we may use it, who we may share it with and the choices available to you.
Last updated: 29 September 2026
Information we collect
When you browse our website, place an order, create an account or contact us, we may collect information including:
- Name
- Email address
- Telephone number
- Billing address
- Delivery address
- Order details
- Transaction information
- Account information
- Communications with our customer care team
- Information you voluntarily provide to us
We may also automatically collect technical information when you use our website, including:
- IP address
- Browser type
- Device information
- Website activity
- Cookie and similar technology information
How we use your information
We may use personal information to:
- Process and fulfil orders
- Arrange production and delivery
- Process payments and refunds
- Communicate with you about your order
- Provide customer service
- Process returns and exchanges
- Manage warranty claims
- Operate and improve our website
- Prevent fraud and maintain website security
- Provide marketing communications where you have consented or where otherwise permitted
- Meet applicable legal, accounting and regulatory obligations
Payment information
Payments are processed through the payment providers made available through our checkout.
ZORÁE does not ask customers to send complete payment card details, passwords or other sensitive payment credentials through email, WhatsApp or direct messages.
Payment providers may process information according to their own privacy policies and terms.
Cookies and similar technologies
Our website may use cookies and similar technologies to:
- Enable essential website functionality
- Remember customer preferences
- Improve website performance
- Understand how customers interact with our website
- Measure marketing and advertising performance
Where required, you may be asked to provide consent before non-essential cookies are used.
You may also manage cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of the website.
Marketing communications
Where you have subscribed to marketing communications, we may send information about ZORÁE collections, launches, products, offers and other updates.
You can unsubscribe at any time using the unsubscribe link contained in our marketing communications.
You may also contact us directly to update your communication preferences.
Sharing your information
We do not sell your personal information.
We may share information with trusted service providers where reasonably necessary to operate our business, including providers involved in:
- Payment processing
- Ecommerce and website services
- Order production and fulfilment
- DHL Express delivery
- Customer service
- Analytics
- Marketing
- Fraud prevention
- Website security
We may also disclose information where required by law or where reasonably necessary to protect our customers, rights, website or business.
International processing
ZORÁE serves customers internationally and works with service providers in different countries.
As a result, personal information may sometimes be processed outside your country of residence.
Where applicable, we take reasonable steps to ensure personal information is handled appropriately.
Data security
We take reasonable technical and organisational measures intended to protect personal information against unauthorised access, loss, misuse or disclosure.
However, no system used to transmit or store information online can be guaranteed to be completely secure.
Data retention
We retain personal information for as long as reasonably necessary to:
- Provide our services
- Maintain transaction and business records
- Resolve customer enquiries or disputes
- Meet applicable legal, accounting and regulatory requirements
When information is no longer required, it may be securely deleted or anonymised where appropriate.
Your rights
Depending on your location and applicable law, you may have rights relating to your personal information, including the right to request:
- Access to personal information
- Correction of inaccurate information
- Deletion of personal information
- Restriction of certain processing
- Objection to certain processing
- Withdrawal of marketing consent
These rights may be subject to legal and operational requirements.
To make a privacy-related request, please contact us using the information below.
Children's privacy
Our website is not intended to knowingly collect personal information directly from children.
If you believe a child has provided personal information to us, please contact us so that we can review the situation.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time as our website, services, legal requirements or business practices change.
The latest version will be published on this page with an updated Last Updated date.
Contact us
ZORÁE is operated by ZORAE INTERNATIONAL FZCO, Unit No: 5413, ALMAS Tower, Plot No: JLT-PH1-A0, Jumeirah Lakes Towers, Dubai, United Arab Emirates.
Email: support@zorae.com
Phone / WhatsApp: +971 52 742 9153
Business hours: Monday – Saturday | 10:00 AM – 8:00 PM GST