Customer Care
Payment Policy
At ZORÁE, we aim to make the payment process clear, secure and straightforward. This Payment Policy explains the payment methods, currencies, taxes, payment processing and refunds that apply when you place an order through our website.
Last updated: 29 September 2026
Payment currency
Prices are displayed according to the regional version of the ZORÁE website selected by the customer.
For customers shopping through the GCC website, prices are displayed in AED (United Arab Emirates Dirham).
Other regional versions of the website may display prices in the applicable local currency.
The final amount payable will be clearly displayed at checkout before you complete your purchase.
Payment methods
We accept the payment methods displayed at checkout for your selected region.
Available payment methods may vary depending on the customer's location.
United States
Available methods may include:
- Major credit and debit cards
- Apple Pay
- Google Pay
- Shop Pay
The payment methods available for your specific order will always be shown during checkout.
Payment processing
Payment is processed when you complete your order using one of the payment methods available at checkout.
Once payment has been successfully completed, you will receive an order confirmation using the email address provided during checkout.
If a payment is declined or unsuccessful, your order may not be confirmed until payment has been successfully completed.
Secure payments
Payments are processed through secure payment providers available through our checkout.
ZORÁE does not ask customers to send full card details, passwords or other sensitive payment information through email, WhatsApp or other direct communication channels.
ZORÁE does not store complete payment card details on its own servers.
Taxes & duties
All applicable taxes and duties are covered by ZORÁE.
The amount displayed at checkout is the final amount payable for your order.
Customers will not be asked to pay additional import duties upon delivery.
Order total
Before completing your purchase, you will be able to review your selected products, quantities, delivery information and total amount payable.
Please review your order carefully before completing payment.
Refunds
Where an order qualifies for a refund under our Return and Refund Policy, the refund will be issued to the original payment method used for the purchase.
Approved refunds are initiated within 14 days of approval.
For purchases made through payment services such as Tabby or Klarna, approved refunds will be processed through the relevant payment provider in accordance with its applicable refund process.
Your bank, card issuer or payment provider may require additional time for the refunded amount to appear in your account.
Cash on delivery
ZORÁE does not currently offer Cash on Delivery.
Contact us
ZORÁE is operated by ZORAE INTERNATIONAL FZCO, Unit No: 5413, ALMAS Tower, Plot No: JLT-PH1-A0, Jumeirah Lakes Towers, Dubai, United Arab Emirates.
Email: support@zorae.com
Phone / WhatsApp: +971 52 742 9153
Business hours: Monday – Saturday | 10:00 AM – 8:00 PM GST