Frequently asked questions

ZORÁE is a Dubai-born fine jewellery house creating lab-grown diamond jewellery in solid 14K and 18K gold. Most of our pieces are made to order in our Dubai Atelier.

ZORÁE is based in Dubai, United Arab Emirates. ZORÁE is operated by ZORAE INTERNATIONAL FZCO.

Our jewellery is crafted in solid 14K or 18K gold, depending on the selected design and option, and set with lab-grown diamonds. Many designs are available in yellow, white and rose gold.

Yes. ZORÁE works with lab-grown diamonds.

ZORÁE diamond jewellery is independently certified by IGI where applicable. Certification information relevant to a particular piece will be provided with the jewellery or stated on the applicable product page.

Yes. Most ZORÁE pieces are made to order after your purchase has been confirmed.

Our standard handling time is 3 business days. This includes production, setting, finishing, quality control and preparation for shipment.

Our daily order cut-off time is 4:00 PM GST (GMT+04:00). Orders placed after this time may begin processing on the following business day.

ZORÁE ships internationally to destinations currently available through our website.

Yes. ZORÁE offers complimentary shipping on all orders to supported destinations.

All ZORÁE orders are shipped using DHL Express.

Estimated transit times after dispatch are: UAE approximately 1 business day, GCC approximately 2–3 business days, Europe approximately 5–7 business days. Transit times for other international destinations may vary.

Total estimated delivery time is handling time + transit time. Our handling time is 3 business days. For example, an order delivered within the UAE would generally have an estimated total delivery time of approximately 4 business days.

Once your order has been dispatched, you will receive your DHL Express tracking information by email. You can track the parcel directly with DHL Express or visit our Track Your Order page.

Yes. All applicable taxes and duties are covered by ZORÁE. You will not be asked to pay additional import duties upon delivery.

Eligible pieces may be returned within 30 days of delivery.

Yes. Eligible pieces may be returned if you change your mind, provided they are unworn, unused and meet our return conditions.

Yes. If your piece arrives damaged, defective or incorrect, contact our customer care team as soon as possible. We may ask you to provide your order number and photographs or videos of the issue.

Yes. Eligible pieces may be exchanged within the 30-day return window, subject to availability.

Eligible returns are collected free of charge. Return shipping cost: Free. ZORÁE will arrange collection directly from your address.

No. Please contact our customer care team and we will arrange the return collection.

No. There is no restocking fee for eligible returns.

Once your return has been received, inspected and approved, ZORÁE will initiate your refund within 14 days. The refund will be returned to the original payment method. Your bank or payment provider may require additional time for the funds to appear in your account.

Orders may be cancelled within 24 hours of placement, provided production has not yet begun. Once production has started, cancellation may no longer be possible. Eligible pieces may still be returned within the 30-day return window after delivery.

Yes. Every ZORÁE piece is covered by a Lifetime Craft Warranty against manufacturing defects. The warranty does not cover normal wear and tear, accidental damage, loss, theft, improper handling or damage caused by third-party repairs or alterations.

Available payment methods depend on the customer's region and are displayed during checkout. Major credit and debit cards are accepted.

Tabby is available for eligible customers in the United Arab Emirates only. If Tabby is available for your order, it will appear during checkout.

Klarna is available in supported European markets and the United Kingdom where displayed at checkout.

These payment methods may be available in supported markets, including the United States, where displayed at checkout.

Our customer care team is available Monday – Saturday | 10:00 AM – 8:00 PM GST. Email: support@zorae.com. Phone / WhatsApp: +971 52 742 9153.

ZORAE INTERNATIONAL FZCO, Unit No: 5413, ALMAS Tower, Plot No: JLT-PH1-A0, Jumeirah Lakes Towers, Dubai, United Arab Emirates.